Refund Policy

SereniPaw 60-Day Satisfaction Guarantee

At SereniPaw, your satisfaction and your dog’s well-being are our top priorities. That’s why we offer a 60-day guarantee, giving you plenty of time to try our products and see the benefits for yourself.

This policy explains how to request a refund, return, or exchange should you need one. We understand that situations may vary, so please take a moment to review the details below.

Order Finalisation and Modifications

Once an order has been placed, it is generally considered final. This means that changes to the shipping address, order details, or cancellations may not always be possible.

Before completing your purchase, please double-check that your shipping information and items are correct.

If you need to make a change, contact us immediately at info@serenipaw.com. While we can’t guarantee adjustments, our team will make every effort to assist you.

Refund & Return Policy

We are confident in our products and want you to feel the same. That’s why we offer a 60-day window, starting from the day you receive your order, to request a refund or return.

Our Return Address is :

Care Of SereniPaw

Fulfyld

511 6th St

Madison, AL 35756

USA

If your product doesn’t meet your expectations or arrives damaged, we’ll gladly provide a refund or replacement within this period.

Please note:

  • Customers are responsible for the cost of return shipping to our facility in Alabama.

  • We recommend using a trackable shipping service to ensure your return arrives safely.

  • Original shipping fees paid at the time of purchase are non-refundable.

How to Start a Return or Refund

To begin the return process, email us at info@serenipaw.com.
Our customer support team will guide you through each step and provide clear instructions to make the process as smooth as possible.

Damaged or Incorrect Orders

If your order arrives defective, damaged, or incorrect, we sincerely apologize for the inconvenience.

Please contact us right away at info@serenipaw.com with details and photos of the issue.

We will review your case promptly and work to resolve the problem through a replacement or refund.

Exceptions

Some items cannot be returned, including:

  • Gift cards and sale items

If you’re unsure whether your item qualifies for return, please reach out to us at info@serenipaw.com for clarification.

Exchanges

To exchange an item:

  1. Begin by initiating a return for your original purchase using our standard process.

  2. Send us the tracking number of your shipment to our return facility 

  3. At the same time, place a new order for the replacement item through our website.

This method ensures you receive your desired product as quickly as possible.

European Union Customers

EU customers may cancel or return their order within 14 days, provided the items are in their original condition and packaging and accompanied by proof of purchase.

Refund Processing

Once we receive and inspect your return, we’ll notify you of its approval status.

  • Approved refunds are issued back to your original payment method within 3–7 business days.

  • If you don’t see the refund after 10 business days, please contact us at info@serenipaw.com for prompt assistance.

Our Commitment to You

At SereniPaw, we stand behind our products and want you to feel completely confident in your purchase.
If you have any questions or need assistance at any point, our friendly support team is here to help at info@serenipaw.com.

Your satisfaction matters to us, and we are committed to making your experience as smooth and stress-free as possible.